This privacy policy explains how Fencywin collects and uses information in its relationship with users. We believe you have the right to know where your data goes — so everything is set out transparently here.
Introduction & Applicability
Fencywin is a responsible online gaming platform that deeply respects the privacy of our users. This Privacy Policy ("Policy") explains what information is collected when you use the fencywin.biz website and application ("Platform"), how it is used, and how it is kept secure.
This privacy policy is part of Fencywin's Terms & Conditions together form a complete legal framework. Continuing to use the platform means you agree to this policy.
We follow GDPR (General Data Protection Regulation) and international data protection standards. Our commitment is to keep your personal information fully secure and confidential.
The data controller under this policy is Fencywin (licensed by Curaçao eGaming). For any data-related requests, contact us at support@fencywin.biz.
What Types of Information We Collect
Fencywin collects two types of information from you — data you provide directly and data collected automatically.
| Data Type | Example | Mandatory |
|---|---|---|
| Identity Information | Name, date of birth, nationality | Yes |
| Contact Information | Mobile number, email, address | Yes |
| Financial Information | Payment methods, transaction history | Yes |
| Identity Verification | NID, Passport, Driving License | When required |
| Device Information | IP address, browser, OS | Automatic |
| Gaming Activity | Game history, betting patterns | Automatic |
We never store your password, full payment card number, or any other sensitive information directly on our servers. This data is always kept encrypted.
How We Collect Your Information
Fencywin collects information through various methods, each used to enhance your experience and maintain the security of the platform.
Collected Directly:
- When filling out the registration form
- During document submission in the KYC verification process
- When contacting the support team
- When processing payment transactions
Auto-collection:
- Cookies & Session Tracking Technology
- Log files (IP address, access time)
- Browser Fingerprinting (for fraud prevention)
- Mobile App Analytics
If you visit any third-party sites or links, their privacy policy will apply, not Fencywin's. Please be cautious before following external links.
Purpose of Data Use
Fencywin uses your information only for specific, legitimate purposes. Your data is never used for anything beyond what is stated or authorized.
- Account Management: For registration, login, and identity verification
- Service Delivery: To keep gaming, betting, and payment services running
- Financial Transactions: To process deposits and withdrawals
- Security Assurance: To prevent fraud and money laundering
- Customer Support: To handle your questions and resolve any complaints
- Promotions: To send you bonuses and offers tailored to your preferences (subject to consent)
- Legal Obligations: To meet regulatory authority requirements
- Platform Improvement: To improve service quality and enhance the user experience
We do not send marketing emails or SMS without your consent. You can unsubscribe at any time — easily through your account settings or by contacting our support team.
Data Sharing & Third Parties
Fencywin never sells your personal data to third parties. However, limited information may be shared with trusted partners in certain specific circumstances.
Data Sharing Scope:
- Payment Processor: Payment service providers such as Mobile Pay, Nagad, and Rocket to process transactions
- Identity Verification Provider: Authorized verification bodies for the KYC process
- Legal Authorities: When required by a court order or government directive
- Regulatory Authority: Curaçao eGaming Licensing Authority
- Fraud Prevention: Industry-grade security database
Every third party is bound by Fencywin's strict data privacy agreements. They receive only the limited information needed for their specific task and may not use it for any other purpose.
Selling or renting your data to advertisers, data brokers, or any other commercial party is strictly prohibited and goes against Fencywin's core policies.
Cookies & Tracking Technologies
Fencywin uses cookies and similar technologies to improve platform performance and personalize your experience.
Cookie Types:
- Essential Cookies: Essential for login sessions and security — these cannot be disabled
- Functional Cookies: To remember your language preferences and settings
- Analytics Cookies: To analyze platform usage (anonymously)
- Performance Cookies: To improve page loading speed
You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit some features of the platform.
Data Protection Measures
Fencywin uses industry-leading technical and organizational measures to protect your data. Our security systems are regularly audited by independent third parties.
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption
- PCI DSS Compliance: Payment information is secured to international standards
- Firewall & DDoS Protection: Protection against cyberattacks
- Two-Factor Authentication (2FA): An extra layer of security for your account
- Regular Security Audits: Periodic reviews by external experts
- Staff Training: All staff are trained in data protection
In the event of a data breach, we will notify the relevant authorities within 72 hours and promptly inform affected users as well.
Your Data Rights
Fencywin ensures you have full control over your data. Under GDPR and international privacy laws, you have the following rights:
- Right to Know: You can find out exactly what information we hold about you
- Right of Access: You can request a copy of your data
- Right to Rectification: You can correct inaccurate information
- Right to Erasure: You can request deletion of your data under certain conditions
- Right to Restrict Processing: You can restrict the use of your data in certain cases
- Right to Data Portability: You can receive your data in a structured, portable format
- Right to Object: You can opt out of marketing communications at any time
To exercise these rights, email us at support@fencywin.biz. We typically respond within 30 days.
Data Retention Period
Fencywin does not retain your information beyond what is necessary. However, certain data must be kept for a defined period due to legal obligations.
- Account Information: For the duration of your active account + 5 years after closure
- Financial Transaction Records: 7 years (as required by law)
- KYC Documents: 5 years after the end of the relationship
- Support Communications: 3 years
- Log Files: 90 days
- Marketing Data: Deleted immediately upon withdrawal of consent
Protection of Minors' Privacy
Fencywin is strictly for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.
If we discover that a minor has created an account on our platform, that account will be immediately closed and any collected data will be securely deleted.
If your child has accidentally created an account on Fencywin, please contact support@fencywin.biz immediately. We will take prompt action.
Privacy Policy Updates
Fencywin may update this Privacy Policy as needed. You will be notified before any significant changes take effect.
- The date of the latest update will always be shown at the top of this page
- For major changes, a notification will be sent via email
- Continued use of the platform after changes constitutes acceptance
Contact & Complaints
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Email: support@fencywin.biz
- Live Chat: Available on the platform 24/7
- Response Time: Typically within 24–48 hours
If your issue remains unresolved after contacting us, you have the right to file a complaint with the Curaçao eGaming authority.
Privacy-Related Inquiries
Answers to the Most Frequently Asked Questions
Why Your Data Is Safe with Fencywin
Protection at every level, transparency at every moment
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