Fencywin Terms & Conditions – Know Your Rights and Responsibilities

Fencywin is an international online gaming platform operating under a Curaçao eGaming licence. These Terms & Conditions ("Terms") govern the relationship between Fencywin and its users. By using the platform, you confirm that you have read, understood, and agreed to abide by these Terms.

Fencywin reserves the right to update these terms and conditions at any time. You will be notified of any changes via email or an on-platform notice. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

• These Terms apply in both Bangla and English. In the event of any conflict, the English version shall prevail.
• Fencywin reserves the right to discontinue service to any individual at any time and for any reason.
• This platform should be used for entertainment purposes only.

To play on Fencywin, you must first register a personal account. Each individual is permitted to hold one account only. If multiple accounts are detected, they will be closed and all funds may be forfeited.

Information required at registration:

• Full legal name (as per National ID)
• Correct date of birth
• Active mobile number and email address
• Current residential address

Fencywin may request identity verification documents at any time. You may be required to submit a copy of your National ID, passport, or driving licence. Withdrawals may be restricted until verification is complete.

Fencywin is strictly for users aged 18 and above. We enforce rigorous age verification measures to ensure the platform remains inaccessible to anyone under 18.

The following individuals are also ineligible to use Fencywin:

• Fencywin employees and their immediate family members
• Residents of countries where online gaming is prohibited by law
• Users who have voluntarily self-excluded from Fencywin

Deposits and withdrawals on Fencywin are fully secure and transparent. We support all major mobile banking methods in Bangladesh, including Mobile Pay, Nagad, and Rocket.

Deposit Rules:

• Minimum deposit amount: ৳500
• Deposits are usually processed instantly
• You may only use payment methods registered in your own name.
• Deposits from third-party accounts are not permitted

Withdrawal Rules:

• Minimum withdrawal amount: ৳1,000
• Withdrawals are typically processed within 1–3 business days
• Withdrawals may be delayed if identity verification is incomplete
• Withdrawals are not permitted until the bonus wagering requirement has been completed
• Suspicious transactions may be investigated as part of our anti-money laundering measures

Fencywin offers a variety of bonuses and promotions. Each offer has its own terms, which are detailed on the offer page. It is important to read these terms before claiming any bonus.

General Bonus Terms:

• Wagering requirements for the welcome bonus are typically 20–30x
• Only bets placed with bonus funds will count toward wagering requirements
• Bonuses must generally be used within 30 days of the issue date
• Multiple bonus claims from the same household or IP address are not permitted
• Fencywin reserves the right to cancel any bonus if fraud is suspected.

Each game on Fencywin has its own rules. It is your responsibility to read the game rules before you start playing. All games use RNG (Random Number Generator) technology, which is regularly audited by independent third parties.

• Minimum and maximum bet limits for each game are displayed within the game itself.
• Odds in Sports Betting are subject to change — the odds at the time the bet is confirmed will apply.
• Any bet affected by a technical error will be considered void
• If your internet connection drops, your game progress will be saved and can be resumed later

In Live Casino, the dealer's decision is final. If a game is interrupted for any reason, all bets will be refunded.

The following actions are strictly prohibited on Fencywin. Violations may result in immediate account closure and potential legal action.

• Creating multiple accounts or using another person's account
• Creating an account using false information or concealing your identity
• Abusing the bonus system or attempting to hack it
• Using software or bots to play games automatically
• Using funds from money laundering or illegal sources on the platform
• Harassing other players or attempting to defraud them
• Attempting to compromise the platform's security systems

You may close your account at any time by emailing support@fencywin.biz. Please withdraw your remaining balance before closing your account.

Fencywin may close or suspend an account for the following reasons:

• Terms Violation
• Failure to complete identity verification
• Evidence of suspicious transactions or fraud
• Operating an account from a restricted country
• Extended period of inactivity (more than 12 months)

Fencywin takes responsible gaming seriously. Gaming should be a source of entertainment, not a compulsion. We are committed to helping players build healthy gaming habits.

Features available in your account:

• Set daily / weekly / monthly deposit limits
• Set session time limits
• Take a temporary break from play (cooling-off)
• Permanent Self-Exclusion

To learn more about Responsible Gaming, visit our Responsible Play View Page.

Fencywin treats the protection of users' personal data as its highest priority. We never sell your information to third parties. For details on how your data is used, please visit our Privacy Policy Read.

• All data is secured with 256-bit SSL encryption
• Payment information is stored in compliance with PCI DSS standards
• No information is shared with third parties unless required by law

Fencywin reserves the right to modify, amend, or update these Terms & Conditions at any time. For significant changes, you will be given at least 7 days' notice.

Notices may be delivered by:

• Sending a message to the registered email
• Pop-up or banner notices on the platform
• Update the date on this page when changes are made

Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

If you have any questions or complaints regarding these Terms & Conditions, please get in touch with us. Fencywin takes every complaint seriously and works to resolve issues promptly.

• Email: support@fencywin.biz
• Live Chat: Available 24/7 on the platform
• Responses are typically provided within 24 hours